Refund Policy

Last Updated: July 2, 2026

Thank you for choosing SlonAxis. We strive to provide the best salon and beauty business management software. Please read this policy carefully to understand your rights regarding refunds for our Services.

1. Subscription Fees

SlonAxis is a Software-as-a-Service (SaaS) platform billed on a subscription basis (e.g., monthly or annually).

General Policy: All subscription fees are generally non-refundable. When you purchase a subscription, you are paying for access to the platform for the duration of the billing cycle you selected.

2. Exceptions and Specific Conditions

We may, at our sole discretion, offer refunds or credits in the following limited circumstances:

• Technical Issues: If a major technical failure on our end prevents you from using the core features of the platform for an extended period, and our support team is unable to resolve the issue within a reasonable timeframe.
• Accidental Charges: If you were charged incorrectly due to a system error.
• Grace Period (If Applicable): If you request a refund within 45 days of your initial subscription purchase (this does not apply to renewals).

3. Requesting a Refund

To request a refund under the exceptions listed above, you must contact our support team at support@slonaxis.com with:

1. Your account details (registered email and salon name).
2. The date of the transaction.
3. A detailed explanation of the reason for the refund request.

Our team will review your request and notify you of the approval or rejection of your refund within a reasonable timeframe.

4. Processing of Refunds

If your refund is approved, it will be processed through our payment partner, Zoho Payments. The refund will be credited back to your original method of payment.

Please note:

• It may take several business days for the refund to appear on your bank or credit card statement, depending on your financial institution’s processing times.
• Any processing fees levied by the payment gateway (Zoho Payments) or banks may be deducted from the refund amount, unless the refund is due to our error.

5. Non-Refundable Items

The following are strictly non-refundable:

• Fees paid for customized setup, onboarding, or training services once the service has commenced.
• Fees for SMS credits, WhatsApp API usage, or other consumable add-ons once they have been allocated to your account.
• Any unused portion of a subscription if you decide to cancel before the end of your billing cycle.

6. Changes to this Policy

SlonAxis reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to this page.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at support@slonaxis.com.