Data Deletion Instructions
Last Updated: September 20, 2026
This page explains how to have your data deleted from SlonAxis, what we delete, and how long it takes. It applies to salon owners and staff who use SlonAxis, and to the customers of a salon that uses SlonAxis.
1. If you are a salon using SlonAxis
You are the controller of your customers’ data; SlonAxis processes it on your behalf.
Delete individual records yourself
You can delete a customer, an appointment or a staff record directly in the SlonAxis app at any time. Deleting a customer removes their contact details, visit history and messaging history from your account.
Disconnect WhatsApp only
To stop SlonAxis using WhatsApp without closing your account, remove SlonAxis from your WhatsApp Business Account in Meta Business Settings (Business settings → Accounts → WhatsApp accounts → your WABA → Apps → remove Slonaxis). This immediately revokes our access token. You can also email us and we will disconnect it for you.
When WhatsApp is disconnected we delete the stored access token for your account right away, and delete your WhatsApp message content and delivery history within 30 days.
Delete your whole account
Email privacy@slonaxis.com from the email address registered on your SlonAxis account, with the subject line “Delete my account”. Include your salon’s business name.
We verify that the request comes from the account owner, then delete:
- your account, branches, staff and login credentials;
- your customer records, including names, phone numbers and visit history;
- your appointment, billing and inventory records;
- your WhatsApp access token, message content, delivery statuses and template records.
2. If you are a customer of a salon that uses SlonAxis
Your data was given to SlonAxis by the salon you visited. That salon decides what happens to it, so the fastest route is to ask the salon directly to delete your record.
If you cannot reach the salon, or you would rather contact us, email privacy@slonaxis.com with:
- your name and the phone number the salon has for you, and
- the name of the salon.
We will forward the request to that salon and act on it as their processor. We will confirm to you when it is done.
To stop receiving WhatsApp messages immediately
Reply STOP to any WhatsApp message from the salon, or block the number in WhatsApp. We record that and stop sending to your number, for that salon, straight away. This stops the messages but does not delete your record — use the email route above for deletion.
3. How long it takes
| Stage | Time |
|---|---|
| We acknowledge your request | Within 3 working days |
| We verify who you are | Up to 7 days from acknowledgement |
| Deletion completed in live systems | Within 30 days of verification |
| Deletion reaches encrypted backups | Within a further 90 days, as backups age out |
Most requests complete well inside 30 days. Until a backup rotates out, a copy may remain in encrypted backup storage; it is not accessible to other users and is not used for any purpose.
4. What we keep, and why
We cannot delete everything in every case. After a deletion request we retain:
- Invoices, tax records and payment records — Indian tax law requires us and the salon to keep these. They are retained for the statutory period and used for nothing else.
- A record that a deletion request was made — the request itself, its date and its outcome, so we can show we honoured it.
- Suppression records — if you asked to stop receiving messages, we keep your number on a do-not-message list. Deleting that record would let the messages start again.
Everything else is deleted.
5. Meta / Facebook data deletion
SlonAxis uses Facebook Login for Business solely so a salon owner can connect their own
WhatsApp Business Account. We request the public_profile permission to identify the person
completing that connection; we do not post to Facebook, read a Facebook feed, or build
advertising profiles.
To remove SlonAxis’s access to your Meta account:
- Go to Facebook Settings → Apps and Websites.
- Find Slonaxis and choose Remove.
- Email privacy@slonaxis.com with the subject “Meta data deletion” if you also want the data we already stored deleted.
We delete the Meta-derived data we hold — your access token, WhatsApp Business Account and phone number identifiers, message content and delivery statuses — within 30 days of that request.
6. Contact
Email: privacy@slonaxis.com Grievance Officer: Rahul Sharma — grievance@slonaxis.com Post: SlonAxis, Main Road, Badli Industrial Area, Samaypur Badli, New Delhi, Delhi 110042, India Phone: +91 93103 58046
If you are not satisfied with how we handled your request, you may escalate to the Grievance Officer, and thereafter to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.